Refund Policy

1. Overview

Thank you for choosing SIToolBase. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds on our online AI tools platform.

By making a purchase on SIToolBase, you agree to the terms of this Refund Policy.

2. No Subscription

SIToolBase sells prepaid credit packs as one-time purchases. We do not offer subscription plans or automatic renewal, and no recurring charges apply — you are only charged when you place an order yourself. Current pack prices and credit costs are published on our Pricing page.

Refund eligibility for credit packs is described in section 3 below.

3. Credit Packs

For one-time credit pack purchases:

• No refund will be provided once any credits from the pack have been used
• Refund requests must be made within 48 hours of purchase
• Only unused credit packs are eligible for refund
• We do not offer partial or pro-rata refunds

4. Non-Refundable Items

The following items are not eligible for refund:

• Used credits or partially used credit packs
• Sale or promotional items purchased at a discount
• Credits earned through referrals or promotional activities
• Services that have been fully delivered
• Accounts terminated due to policy violations

6. Service Issues

If you experience technical issues with our Services:

• Please contact our support team immediately at [email protected]
• We will work to resolve the issue promptly
• If the issue is caused by our service and cannot be resolved, a full refund including any payment processing fees may be provided
• Refunds for service issues are evaluated on a case-by-case basis

7. How to Request a Refund

To request a refund:

1. Log in to your SIToolBase account
2. Send an email to [email protected] with:
   • Your account email address
   • Transaction date and amount
   • Reason for refund request
3. Our team will review your request within 3-5 business days

Please include "Refund Request" in your email subject line for faster processing.

8. Refund Processing

Once your refund is approved:

• Refunds will be credited to the original payment method used for the purchase
• Processing time depends on your payment provider (typically 5-10 business days)
• You will receive a confirmation email once the refund is processed

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account statement
2. Contact your credit card company (it may take time to post)
3. Contact your bank
4. If you've done all of the above and still haven't received your refund, please contact us at [email protected]

9. Chargebacks

If you initiate a chargeback with your bank or credit card company:

• Your SIToolBase account may be suspended immediately
• Any remaining credits will be forfeited
• We reserve the right to dispute chargebacks that we believe are fraudulent or unjustified

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

11. Contact Us

If you have any questions about our Refund Policy or need assistance, please contact us:

Email: [email protected]

Our support team is available to help you with any refund-related inquiries.